At Gaswell Plus Ltd, we aim to provide a secure, convenient, and transparent payment process for all customers using our LPG ( gas)delivery services. This Payment Policy explains the accepted payment methods, payment terms, and related conditions.

1. Accepted Payment Methods

Customers may make payments using the following methods:

• Mobile Money

• Airtel Money

• MTN MoMo Pay

• Cash on Delivery

• Bank Transfers (where applicable)

• Online payment options available on our website

All payments must be made using authorized and officially provided payment channels.

2. Payment Timing

Payment is required upon order confirmation or at the time of delivery unless otherwise agreed. Orders may not be processed or dispatched until payment verification is completed.

3. Cash on Delivery

Customers choosing Cash on Delivery are required to provide the exact or agreed payment amount upon receiving the LPG(gas)  order. Our delivery personnel may not always carry change.

4. Mobile Money Payments

For Mobile Money transactions:

• Customers should confirm payment details before sending money.

• Payment confirmations may be required before dispatch.

• Customers are advised to keep transaction records for reference.

Gaswell Plus Ltd is not responsible for payments sent to incorrect numbers outside officially provided payment channels.

5. Pricing

All product prices and delivery charges are communicated before order confirmation. Prices may change from time to time depending on market conditions, LPG (ga)ssupply costs, and operational factors.

6. Failed or Incomplete Payments

If a payment fails, is incomplete, or cannot be verified:

• Order processing may be delayed

• Delivery may be suspended until payment confirmation

• Customers may be contacted for clarification

7. Refund Policy

Refunds may be considered under the following circumstances:

• Overpayment

• Failed transactions where funds were deducted

• Undelivered confirmed orders

• Approved order cancellations before dispatch

Refund processing times may vary depending on the payment method used.

8. Fraud Prevention

Gaswell Plus Ltd reserves the right to refuse or cancel suspicious transactions for security and fraud prevention purposes. Customers may be asked to verify payment information when necessary.

9. Payment Security

We are committed to protecting customer payment information. Customers are encouraged to use only official Gaswell Plus Ltd payment contacts and avoid sharing sensitive payment details with unauthorized individuals.

10. Changes to Payment Policy

Gaswell Plus Ltd may update this Payment Policy from time to time to improve service delivery and payment security.

Contact Us

For payment support, inquiries, or transaction assistance, customers can contact Gaswell Plus Ltd through our official phone numbers, WhatsApp, or customer support channels.

Gaswell Plus Ltd appreciates your trust and remains committed to providing safe, reliable, and convenient LPG ( gas)delivery services.